Common Paper - Issue with signing Microsoft Word files – Incident details

All systems operational

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Issue with signing Microsoft Word files

ResolvedPartial outage143 hours 31 minutes

Affected

commonpaper.com

Operational from 3:48 PM to 3:19 PM

app.commonpaper.com

Partial outage from 3:48 PM to 3:19 PM

api.commonpaper.com

Operational from 3:48 PM to 3:19 PM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Received confirmation from Dropbox Sign that they identified the issue and are working on a fix. In the mean time, please continue to convert docx files to PDF before uploading for signature.

  • UpdateUTC

    Working with Dropbox Sign support to figure out the issue.

  • InvestigatingUTC

    We are currently investigating an issue with importing Microsoft Word files (docx) for signature. Until the issue is resolved, please convert files to pdf before importing.