Common Paper - Issues with uploaded files. – Incident details

All systems operational

Issues with uploaded files.

Resolved
Partial outage 30 %
Started 1 day agoLasted about 7 hours

Affected

app.commonpaper.com

Partial outage from 9:47 PM to 10:18 PM, Operational from 10:18 PM to 1:17 AM, Partial outage from 1:17 AM to 4:41 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our vendor is having additional issues processing files and we're still waiting on a permanent fix.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    A vendor we use for processing/scanning file uploads is having a partial outage.