Common Paper - PDFs retrieval returning errors – Incident details

All systems operational

PDFs retrieval returning errors

Resolved
Major outage
Started 4 days agoLasted about 1 hour

Affected

app.commonpaper.com

Major outage from 4:34 PM to 5:21 PM

api.commonpaper.com

Major outage from 4:34 PM to 5:21 PM

gerri.commonpaper.com

Operational from 4:34 PM to 4:59 PM, Major outage from 4:59 PM to 5:21 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.