Common Paper - Notice history

All systems operational

commonpaper.com - Operational

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app.commonpaper.com - Operational

100% - uptime
Apr 1776 · 100.0%May · 100.0%Jun · 100.0%

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api.commonpaper.com - Operational

100% - uptime
Apr 1776 · 100.0%May · 100.0%Jun · 100.0%

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gerri.commonpaper.com - Operational

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Notice history

Sep 2025

Continued issues with file uploading.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The service is running again but we're still actively monitoring it.

  • Investigating
    Investigating

    Yesterday the vendor we use for processing and scanning uploaded files had a service issue and they seem to have returned today. We're in contact with their support team and will update when we have more information.

Issues with uploaded files.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our vendor is having additional issues processing files and we're still waiting on a permanent fix.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    A vendor we use for processing/scanning file uploads is having a partial outage.

Aug 2025

Issue with esignature
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue related to esignature periodically failures.

Mail delivery issue and signing issue
  • Resolved
    Resolved

    We tracked the issue down to a problem with our job queue and resolved the core issue. Our email provider may still be having some issues delivering emails to Outlook based accounts.

  • Update
    Update

    Also getting reports about our signing flow not completing. We are working on the issue.

  • Identified
    Identified

    Our email provider is having issues delivering emails to some addresses. We're working with them to resolve the issue.

API errors
  • Resolved
    Resolved

    This incident has been resolved. We rolled back an update that caused some API queries to fail.

  • Investigating
    Investigating

    We are currently seeing elevated errors in our API and are investigating the issue.

Jul 2025

Issue with signing imported agreements
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2025 to Sep 2025

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