Duration: 1 day and 44 minutes

Affected Components: gerri.commonpaper.com

Apr 14, 15:18:24 GMT+0
Resolved - This incident has been resolved..

Apr 13, 14:34:49 GMT+0
Investigating - Our AI vendor is having service issues, which may cause degraded performance and/or failures when reviewing contracts with Gerri..

Duration: 41 minutes

Affected Components: app.commonpaper.com, api.commonpaper.com, commonpaper.com, gerri.commonpaper.com

Mar 10, 16:07:59 GMT+0
Identified - A vendor that processes file uploads is having a service outage. We're investigating the issue. .

Mar 10, 16:49:08 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 44 minutes

Affected Components: app.commonpaper.com, api.commonpaper.com, commonpaper.com, gerri.commonpaper.com

Jan 2, 20:19:02 GMT+0
Investigating - Our esignature partner service (Dropbox Sign) is having an outage. During this time you may notice performance issues or errors when attempting to sign agreements. We are actively monitoring the situation..

Jan 3, 01:03:22 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 45 minutes

Affected Components: app.commonpaper.com, commonpaper.com, api.commonpaper.com, gerri.commonpaper.com

Nov 3, 13:13:17 GMT+0
Investigating - We are currently investigating an issue where our API is returning a 401 Unauthorized response for valid API keys. .

Nov 3, 14:58:39 GMT+0
Resolved - This incident has been resolved..

Duration: 23 hours and 45 minutes

Affected Components: gerri.commonpaper.com

Oct 22, 14:25:58 GMT+0
Identified - Our AI vendor is having service issues, which may cause degraded performance and/or failures when reviewing contracts with Gerri..

Oct 23, 14:11:24 GMT+0
Resolved - This incident has been resolved..

Duration: 19 hours and 9 minutes

Affected Components: commonpaper.com, gerri.commonpaper.com, app.commonpaper.com, api.commonpaper.com

Oct 20, 18:12:16 GMT+0
Identified - AWS is having service issues which may result in some degraded service from Common Paper today. We're actively monitoring the situation and will report when everything is resolved..

Oct 21, 13:20:58 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 47 minutes

Affected Components: app.commonpaper.com

Sep 4, 16:38:38 GMT+0
Investigating - Yesterday the vendor we use for processing and scanning uploaded files had a service issue and they seem to have returned today. We're in contact with their support team and will update when we have more information..

Sep 4, 17:57:22 GMT+0
Monitoring - The service is running again but we're still actively monitoring it..

Sep 4, 20:25:26 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 54 minutes

Affected Components: app.commonpaper.com

Sep 3, 21:47:16 GMT+0
Identified - A vendor we use for processing/scanning file uploads is having a partial outage..

Sep 3, 22:18:12 GMT+0
Resolved - This incident has been resolved..

Sep 4, 01:17:44 GMT+0
Identified - Our vendor is having additional issues processing files and we're still waiting on a permanent fix. .

Sep 4, 04:41:21 GMT+0
Resolved - This incident has been resolved..

Duration: 41 minutes

Affected Components: app.commonpaper.com

Aug 30, 02:14:45 GMT+0
Investigating - We are currently investigating an issue related to esignature periodically failures..

Aug 30, 02:55:36 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 15 minutes

Affected Components: app.commonpaper.com, api.commonpaper.com, gerri.commonpaper.com, commonpaper.com

Aug 29, 18:34:38 GMT+0
Identified - Our email provider is having issues delivering emails to some addresses. We're working with them to resolve the issue..

Aug 29, 19:04:58 GMT+0
Identified - Also getting reports about our signing flow not completing. We are working on the issue. .

Aug 29, 19:49:56 GMT+0
Resolved - We tracked the issue down to a problem with our job queue and resolved the core issue. Our email provider may still be having some issues delivering emails to Outlook based accounts. .

Duration: 25 minutes

Affected Components: api.commonpaper.com

Aug 21, 18:33:15 GMT+0
Investigating - We are currently seeing elevated errors in our API and are investigating the issue..

Aug 21, 18:57:56 GMT+0
Resolved - This incident has been resolved. We rolled back an update that caused some API queries to fail..

Duration: 3 hours and 37 minutes

Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com

Jul 2, 16:00:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 2, 19:37:15 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 36 minutes

Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com

May 1, 21:57:27 GMT+0
Investigating - Our esignature vendor is experiencing some issues that may affect Common Paper users. <https://status.hellosign.com/incidents/qbm6xpdq2rv6>.

May 2, 03:33:47 GMT+0
Resolved - This incident has been resolved..

Duration: 5 days, 23 hours and 32 minutes

Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com

Apr 4, 15:48:00 GMT+0
Investigating - We are currently investigating an issue with importing Microsoft Word files (docx) for signature. Until the issue is resolved, please convert files to pdf before importing. .

Apr 4, 17:59:28 GMT+0
Investigating - Working with Dropbox Sign support to figure out the issue. .

Apr 10, 15:13:03 GMT+0
Identified - Received confirmation from Dropbox Sign that they identified the issue and are working on a fix. In the mean time, please continue to convert docx files to PDF before uploading for signature..

Apr 10, 15:19:43 GMT+0
Resolved - This incident has been resolved..

Duration: 34 minutes

Affected Components: app.commonpaper.com, api.commonpaper.com

Dec 30, 17:08:23 GMT+0
Monitoring - The app is back up. Investigating the cause..

Dec 30, 17:07:17 GMT+0
Investigating - We are currently investigating this incident..

Dec 30, 17:41:32 GMT+0
Resolved - This incident has been resolved..

Affected Components: app.commonpaper.com

Dec 25, 16:10:00 GMT+0
Resolved - Common Paper was unavailable from 11:10PM ET until 11:40PM ET on December 25, 2025 due to an unplanned database update. This incident has been resolved..

Duration: 1 hour and 38 minutes

Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com

Oct 7, 19:42:16 GMT+0
Investigating - We are currently investigating this incident..

Oct 7, 20:50:33 GMT+0
Monitoring - Most or all emails are getting through but our email provider is still reporting a degraded state for now. Will keep investigating..

Oct 7, 21:20:28 GMT+0
Resolved - This incident has been resolved. Any emails that failed to send on the first try will be sent slightly delayed..

Duration: 1 hour and 57 minutes

Affected Components: app.commonpaper.com, api.commonpaper.com

Jul 30, 23:59:39 GMT+0
Investigating - One of our vendors is currently experiencing issues that are causing errors for various actions on our platform. We are currently investigating this incident..

Jul 31, 01:56:27 GMT+0
Resolved - This incident has been resolved..

Jul 31, 00:09:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 1 hour and 1 minute

Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com

Jul 24, 00:00:00 GMT+0
Monitoring - Correction. Our esignature partner is still down for maintenance, so Common Paper is still in maintenance mode. We'll update you as soon as we're back up..

Jul 24, 01:01:22 GMT+0
Resolved - All systems are back up and running..

Duration: 30 minutes

Affected Components: app.commonpaper.com

Jul 24, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 24, 00:00:00 GMT+0
Identified - We are planning to be down briefly for vendor driven scheduled maintenance at 8:00PM ET. We expect the maintenance period to be brief and will be back up as soon as we can..

Jul 24, 00:30:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: commonpaper.com

Jul 17, 13:27:01 GMT+0
Resolved - We are currently investigating an issue with our guided agreement workflows on [commonpaper.com](http://commonpaper.com). Templates and agreements in [app.commonpaper.com](http://app.commonpaper.com) shouldn't be affected and are working normally..

Duration: 23 minutes

Affected Components: app.commonpaper.com

Jul 13, 15:12:26 GMT+0
Resolved - This incident has been resolved..

Jul 13, 14:49:46 GMT+0
Investigating - We are currently investigating an issue where uploaded PDFs aren't downloading properly. .

Duration: 1 hour and 4 minutes

Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com

Jun 23, 05:05:23 GMT+0
Resolved - Common Paper is back up..

Jun 23, 04:01:34 GMT+0
Monitoring - Common Paper expects to be back up around 1:00AM ET. We're currently down for vendor related maintenance..

Duration: 1 hour

Affected Components: app.commonpaper.com, api.commonpaper.com

Jun 23, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 23, 04:00:00 GMT+0
Identified - Common Paper will be unavailable from 12:00am - 1:00am on June 23, 2024 for maintenance. We apologize for the inconvenience..

Jun 23, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com

Jun 17, 19:42:07 GMT+0
Monitoring - We are monitoring an issue related to emails being delayed by our email service provider. No emails have been lost, but there may be a delay before they are delivered..

Jun 17, 23:42:07 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 59 minutes

Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com

May 2, 00:53:56 GMT+0
Investigating - Our esignature vendor is having a service issue and it may affect signatures in Common Paper. We are investigating and monitoring the issue..

May 2, 01:31:07 GMT+0
Monitoring - Signing should be available again, but we are monitoring to make sure it's all been resolved..

May 2, 02:53:00 GMT+0
Resolved - This incident has been resolved..

Duration: 14 minutes

Affected Components: app.commonpaper.com

Apr 17, 15:29:59 GMT+0
Investigating - Our identity management partner is having some issues authenticating users. We are investigating the issue..

Apr 17, 15:44:16 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: app.commonpaper.com, api.commonpaper.com

Jan 7, 05:00:00 GMT+0
Identified - Common Paper will be unavailable from 12:00AM - 12:30AM ET on January 7th, 2024 for scheduled maintenance..

Jan 7, 06:00:28 GMT+0
Completed - Maintenance has completed successfully..

Jan 7, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 7, 05:33:46 GMT+0
Identified - Maintenance is in progress for at least another 30 minutes while our esignature vendor completes their maintenance..