Common Paper Status - Incident history https://status.commonpaper.com Common Paper Fri, 17 Apr 2026 16:29:02 +0000 App currently down Type: Incident Affected Components: app.commonpaper.com, api.commonpaper.com, commonpaper.com, gerri.commonpaper.com Apr 17, 16:29:02 GMT+0 - Resolved - We're back. Sorry for any inconvenience. Type: Incident

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>16:29:02</var> GMT+0</small><br><strong>Resolved</strong> - We're back. Sorry for any inconvenience..</p> ]]> Fri, 17 Apr 2026 16:29:02 +0000 https://status.commonpaper.com/incident/cmo34i03g002tsqjm4qtjfxs8 https://status.commonpaper.com/incident/cmo34i03g002tsqjm4qtjfxs8 Issues with Gerri Type: Incident Duration: 1 day and 44 minutes Affected Components: gerri.commonpaper.com Apr 14, 15:18:24 GMT+0 - Resolved - This incident has been resolved. Apr 13, 14:34:49 GMT+0 - Investigating - Our AI vendor is having service issues, which may cause degraded performance and/or failures when reviewing contracts with Gerri. Type: Incident

Duration: 1 day and 44 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>15:18:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>14:34:49</var> GMT+0</small><br><strong>Investigating</strong> - Our AI vendor is having service issues, which may cause degraded performance and/or failures when reviewing contracts with Gerri..</p> ]]> Mon, 13 Apr 2026 14:34:49 +0000 https://status.commonpaper.com/incident/cmnxanp2m00khi4vnaketgn5x https://status.commonpaper.com/incident/cmnxanp2m00khi4vnaketgn5x Issues with file uploads Type: Incident Duration: 41 minutes Affected Components: app.commonpaper.com, api.commonpaper.com, commonpaper.com, gerri.commonpaper.com Mar 10, 16:07:59 GMT+0 - Identified - A vendor that processes file uploads is having a service outage. We're investigating the issue. Mar 10, 16:49:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 41 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>16:07:59</var> GMT+0</small><br><strong>Identified</strong> - A vendor that processes file uploads is having a service outage. We're investigating the issue. .</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>16:49:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Mar 2026 16:07:59 +0000 https://status.commonpaper.com/incident/cmmkt0k6f0c3zb5hl2h86gdev https://status.commonpaper.com/incident/cmmkt0k6f0c3zb5hl2h86gdev Issues with esignature Type: Incident Duration: 4 hours and 44 minutes Affected Components: app.commonpaper.com, api.commonpaper.com, commonpaper.com, gerri.commonpaper.com Jan 2, 20:19:02 GMT+0 - Investigating - Our esignature partner service (Dropbox Sign) is having an outage. During this time you may notice performance issues or errors when attempting to sign agreements. We are actively monitoring the situation. Jan 3, 01:03:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 44 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>20:19:02</var> GMT+0</small><br><strong>Investigating</strong> - Our esignature partner service (Dropbox Sign) is having an outage. During this time you may notice performance issues or errors when attempting to sign agreements. We are actively monitoring the situation..</p> <p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>01:03:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 2 Jan 2026 20:19:02 +0000 https://status.commonpaper.com/incident/cmjxbhby700nlc018li5icy9v https://status.commonpaper.com/incident/cmjxbhby700nlc018li5icy9v API returning unauthorized for valid keys Type: Incident Duration: 1 hour and 45 minutes Affected Components: app.commonpaper.com, commonpaper.com, api.commonpaper.com, gerri.commonpaper.com Nov 3, 13:13:17 GMT+0 - Investigating - We are currently investigating an issue where our API is returning a 401 Unauthorized response for valid API keys. Nov 3, 14:58:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 45 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:13:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where our API is returning a 401 Unauthorized response for valid API keys. .</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>14:58:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 3 Nov 2025 13:13:17 +0000 https://status.commonpaper.com/incident/cmhj5up9u00lkkebefjmhcf43 https://status.commonpaper.com/incident/cmhj5up9u00lkkebefjmhcf43 Issues with Gerri Type: Incident Duration: 23 hours and 45 minutes Affected Components: gerri.commonpaper.com Oct 22, 14:25:58 GMT+0 - Identified - Our AI vendor is having service issues, which may cause degraded performance and/or failures when reviewing contracts with Gerri. Oct 23, 14:11:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 hours and 45 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>14:25:58</var> GMT+0</small><br><strong>Identified</strong> - Our AI vendor is having service issues, which may cause degraded performance and/or failures when reviewing contracts with Gerri..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>14:11:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Oct 2025 14:25:58 +0000 https://status.commonpaper.com/incident/cmh235yjb005aa4m2opq450el https://status.commonpaper.com/incident/cmh235yjb005aa4m2opq450el Service issues related to widespread AWS outage Type: Incident Duration: 19 hours and 9 minutes Affected Components: commonpaper.com, gerri.commonpaper.com, app.commonpaper.com, api.commonpaper.com Oct 20, 18:12:16 GMT+0 - Identified - AWS is having service issues which may result in some degraded service from Common Paper today. We're actively monitoring the situation and will report when everything is resolved. Oct 21, 13:20:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 19 hours and 9 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>18:12:16</var> GMT+0</small><br><strong>Identified</strong> - AWS is having service issues which may result in some degraded service from Common Paper today. We're actively monitoring the situation and will report when everything is resolved..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>13:20:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 18:12:16 +0000 https://status.commonpaper.com/incident/cmgzgd9ni06a7119ihaykzfxf https://status.commonpaper.com/incident/cmgzgd9ni06a7119ihaykzfxf Continued issues with file uploading. Type: Incident Duration: 3 hours and 47 minutes Affected Components: app.commonpaper.com Sep 4, 16:38:38 GMT+0 - Investigating - Yesterday the vendor we use for processing and scanning uploaded files had a service issue and they seem to have returned today. We're in contact with their support team and will update when we have more information. Sep 4, 17:57:22 GMT+0 - Monitoring - The service is running again but we're still actively monitoring it. Sep 4, 20:25:26 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 47 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>16:38:38</var> GMT+0</small><br><strong>Investigating</strong> - Yesterday the vendor we use for processing and scanning uploaded files had a service issue and they seem to have returned today. We're in contact with their support team and will update when we have more information..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>17:57:22</var> GMT+0</small><br><strong>Monitoring</strong> - The service is running again but we're still actively monitoring it..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>20:25:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 4 Sep 2025 16:38:38 +0000 https://status.commonpaper.com/incident/cmf5mro2c008dplxbzsguhdhi https://status.commonpaper.com/incident/cmf5mro2c008dplxbzsguhdhi Issues with uploaded files. Type: Incident Duration: 6 hours and 54 minutes Affected Components: app.commonpaper.com Sep 3, 21:47:16 GMT+0 - Identified - A vendor we use for processing/scanning file uploads is having a partial outage. Sep 3, 22:18:12 GMT+0 - Resolved - This incident has been resolved. Sep 4, 01:17:44 GMT+0 - Identified - Our vendor is having additional issues processing files and we're still waiting on a permanent fix. Sep 4, 04:41:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 54 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>21:47:16</var> GMT+0</small><br><strong>Identified</strong> - A vendor we use for processing/scanning file uploads is having a partial outage..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>22:18:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>01:17:44</var> GMT+0</small><br><strong>Identified</strong> - Our vendor is having additional issues processing files and we're still waiting on a permanent fix. .</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>04:41:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 3 Sep 2025 21:47:16 +0000 https://status.commonpaper.com/incident/cmf4icq39000g4vuaosfo9nb6 https://status.commonpaper.com/incident/cmf4icq39000g4vuaosfo9nb6 Issue with esignature Type: Incident Duration: 41 minutes Affected Components: app.commonpaper.com Aug 30, 02:14:45 GMT+0 - Investigating - We are currently investigating an issue related to esignature periodically failures. Aug 30, 02:55:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>02:14:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue related to esignature periodically failures..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>02:55:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 30 Aug 2025 02:14:45 +0000 https://status.commonpaper.com/incident/cmexmpfuv00c6us1h7338r3mb https://status.commonpaper.com/incident/cmexmpfuv00c6us1h7338r3mb Mail delivery issue and signing issue Type: Incident Duration: 1 hour and 15 minutes Affected Components: app.commonpaper.com, api.commonpaper.com, gerri.commonpaper.com, commonpaper.com Aug 29, 18:34:38 GMT+0 - Identified - Our email provider is having issues delivering emails to some addresses. We're working with them to resolve the issue. Aug 29, 19:04:58 GMT+0 - Identified - Also getting reports about our signing flow not completing. We are working on the issue. Aug 29, 19:49:56 GMT+0 - Resolved - We tracked the issue down to a problem with our job queue and resolved the core issue. Our email provider may still be having some issues delivering emails to Outlook based accounts. Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>18:34:38</var> GMT+0</small><br><strong>Identified</strong> - Our email provider is having issues delivering emails to some addresses. We're working with them to resolve the issue..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>19:04:58</var> GMT+0</small><br><strong>Identified</strong> - Also getting reports about our signing flow not completing. We are working on the issue. .</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>19:49:56</var> GMT+0</small><br><strong>Resolved</strong> - We tracked the issue down to a problem with our job queue and resolved the core issue. Our email provider may still be having some issues delivering emails to Outlook based accounts. .</p> ]]> Fri, 29 Aug 2025 18:34:38 +0000 https://status.commonpaper.com/incident/cmex69quy00aeuohb1luw44du https://status.commonpaper.com/incident/cmex69quy00aeuohb1luw44du API errors Type: Incident Duration: 25 minutes Affected Components: api.commonpaper.com Aug 21, 18:33:15 GMT+0 - Investigating - We are currently seeing elevated errors in our API and are investigating the issue. Aug 21, 18:57:56 GMT+0 - Resolved - This incident has been resolved. We rolled back an update that caused some API queries to fail. Type: Incident

Duration: 25 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>18:33:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently seeing elevated errors in our API and are investigating the issue..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>18:57:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We rolled back an update that caused some API queries to fail..</p> ]]> Thu, 21 Aug 2025 18:33:15 +0000 https://status.commonpaper.com/incident/cmelqp5yq00018hq28dmyf797 https://status.commonpaper.com/incident/cmelqp5yq00018hq28dmyf797 Issue with signing imported agreements Type: Incident Duration: 3 hours and 37 minutes Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com Jul 2, 16:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 2, 19:37:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 37 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>19:37:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 2 Jul 2025 16:00:00 +0000 https://status.commonpaper.com/incident/cmcme3d650066hw7vb4e1ft36 https://status.commonpaper.com/incident/cmcme3d650066hw7vb4e1ft36 Possible issues with signing agreements Type: Incident Duration: 5 hours and 36 minutes Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com May 1, 21:57:27 GMT+0 - Investigating - Our esignature vendor is experiencing some issues that may affect Common Paper users. <https://status.hellosign.com/incidents/qbm6xpdq2rv6> May 2, 03:33:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 36 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>21:57:27</var> GMT+0</small><br><strong>Investigating</strong> - Our esignature vendor is experiencing some issues that may affect Common Paper users. <https://status.hellosign.com/incidents/qbm6xpdq2rv6>.</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>03:33:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 1 May 2025 21:57:27 +0000 https://status.commonpaper.com/incident/cma5wocdc0044z4f6539rhsyq https://status.commonpaper.com/incident/cma5wocdc0044z4f6539rhsyq Issue with signing Microsoft Word files Type: Incident Duration: 5 days, 23 hours and 32 minutes Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com Apr 4, 15:48:00 GMT+0 - Investigating - We are currently investigating an issue with importing Microsoft Word files (docx) for signature. Until the issue is resolved, please convert files to pdf before importing. Apr 4, 17:59:28 GMT+0 - Investigating - Working with Dropbox Sign support to figure out the issue. Apr 10, 15:13:03 GMT+0 - Identified - Received confirmation from Dropbox Sign that they identified the issue and are working on a fix. In the mean time, please continue to convert docx files to PDF before uploading for signature. Apr 10, 15:19:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 days, 23 hours and 32 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>15:48:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with importing Microsoft Word files (docx) for signature. Until the issue is resolved, please convert files to pdf before importing. .</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>17:59:28</var> GMT+0</small><br><strong>Investigating</strong> - Working with Dropbox Sign support to figure out the issue. .</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>15:13:03</var> GMT+0</small><br><strong>Identified</strong> - Received confirmation from Dropbox Sign that they identified the issue and are working on a fix. In the mean time, please continue to convert docx files to PDF before uploading for signature..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>15:19:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 4 Apr 2025 15:48:00 +0000 https://status.commonpaper.com/incident/cm92yl8hh0015bj78qlcwsyym https://status.commonpaper.com/incident/cm92yl8hh0015bj78qlcwsyym Common Paper currently down Type: Incident Duration: 34 minutes Affected Components: app.commonpaper.com, api.commonpaper.com Dec 30, 17:08:23 GMT+0 - Monitoring - The app is back up. Investigating the cause. Dec 30, 17:07:17 GMT+0 - Investigating - We are currently investigating this incident. Dec 30, 17:41:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 34 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>17:08:23</var> GMT+0</small><br><strong>Monitoring</strong> - The app is back up. Investigating the cause..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>17:07:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>17:41:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 30 Dec 2024 17:07:17 +0000 https://status.commonpaper.com/incident/cm5bal99m000dvd1bnxuwyvrm https://status.commonpaper.com/incident/cm5bal99m000dvd1bnxuwyvrm Common Paper unplanned downtime Type: Incident Affected Components: app.commonpaper.com Dec 25, 16:10:00 GMT+0 - Resolved - Common Paper was unavailable from 11:10PM ET until 11:40PM ET on December 25, 2025 due to an unplanned database update. This incident has been resolved. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>16:10:00</var> GMT+0</small><br><strong>Resolved</strong> - Common Paper was unavailable from 11:10PM ET until 11:40PM ET on December 25, 2025 due to an unplanned database update. This incident has been resolved..</p> ]]> Wed, 25 Dec 2024 16:10:00 +0000 https://status.commonpaper.com/incident/cm55da4wc0050najwu212fjgq https://status.commonpaper.com/incident/cm55da4wc0050najwu212fjgq Investigating a possible issue with our email provider. Sent emails may be delayed. Type: Incident Duration: 1 hour and 38 minutes Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com Oct 7, 19:42:16 GMT+0 - Investigating - We are currently investigating this incident. Oct 7, 20:50:33 GMT+0 - Monitoring - Most or all emails are getting through but our email provider is still reporting a degraded state for now. Will keep investigating. Oct 7, 21:20:28 GMT+0 - Resolved - This incident has been resolved. Any emails that failed to send on the first try will be sent slightly delayed. Type: Incident

Duration: 1 hour and 38 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>19:42:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>20:50:33</var> GMT+0</small><br><strong>Monitoring</strong> - Most or all emails are getting through but our email provider is still reporting a degraded state for now. Will keep investigating..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:20:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Any emails that failed to send on the first try will be sent slightly delayed..</p> ]]> Mon, 7 Oct 2024 19:42:16 +0000 https://status.commonpaper.com/incident/cm1zf50k70029dnb9w42niva0 https://status.commonpaper.com/incident/cm1zf50k70029dnb9w42niva0 Vendor outage Type: Incident Duration: 1 hour and 57 minutes Affected Components: app.commonpaper.com, api.commonpaper.com Jul 30, 23:59:39 GMT+0 - Investigating - One of our vendors is currently experiencing issues that are causing errors for various actions on our platform. We are currently investigating this incident. Jul 31, 01:56:27 GMT+0 - Resolved - This incident has been resolved. Jul 31, 00:09:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 57 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>23:59:39</var> GMT+0</small><br><strong>Investigating</strong> - One of our vendors is currently experiencing issues that are causing errors for various actions on our platform. We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>01:56:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>00:09:14</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 30 Jul 2024 23:59:39 +0000 https://status.commonpaper.com/incident/clz92y8c7122884isn56k0ftvjn https://status.commonpaper.com/incident/clz92y8c7122884isn56k0ftvjn Extended maintenance window Type: Incident Duration: 1 hour and 1 minute Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com Jul 24, 00:00:00 GMT+0 - Monitoring - Correction. Our esignature partner is still down for maintenance, so Common Paper is still in maintenance mode. We'll update you as soon as we're back up. Jul 24, 01:01:22 GMT+0 - Resolved - All systems are back up and running. Type: Incident

Duration: 1 hour and 1 minute

Affected Components: , ,

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Correction. Our esignature partner is still down for maintenance, so Common Paper is still in maintenance mode. We'll update you as soon as we're back up..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>01:01:22</var> GMT+0</small><br><strong>Resolved</strong> - All systems are back up and running..</p> ]]> Wed, 24 Jul 2024 00:00:00 +0000 https://status.commonpaper.com/incident/clyz4s7f5580391hjn3o8ue5fbl https://status.commonpaper.com/incident/clyz4s7f5580391hjn3o8ue5fbl Scheduled maintenance 8:00PM July 23, 2024 Type: Maintenance Duration: 30 minutes Affected Components: app.commonpaper.com Jul 24, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 24, 00:00:00 GMT+0 - Identified - We are planning to be down briefly for vendor driven scheduled maintenance at 8:00PM ET. We expect the maintenance period to be brief and will be back up as soon as we can. Jul 24, 00:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to be down briefly for vendor driven scheduled maintenance at 8:00PM ET. We expect the maintenance period to be brief and will be back up as soon as we can..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 24 Jul 2024 00:00:00 +0000 https://status.commonpaper.com/maintenance/clyx96ss8150861hpoaqlzucg9c https://status.commonpaper.com/maintenance/clyx96ss8150861hpoaqlzucg9c Issue with guided workflows on commonpaper.com Type: Incident Affected Components: commonpaper.com Jul 17, 13:27:01 GMT+0 - Resolved - We are currently investigating an issue with our guided agreement workflows on [commonpaper.com](http://commonpaper.com). Templates and agreements in [app.commonpaper.com](http://app.commonpaper.com) shouldn't be affected and are working normally. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>13:27:01</var> GMT+0</small><br><strong>Resolved</strong> - We are currently investigating an issue with our guided agreement workflows on [commonpaper.com](http://commonpaper.com). Templates and agreements in [app.commonpaper.com](http://app.commonpaper.com) shouldn't be affected and are working normally..</p> ]]> Wed, 17 Jul 2024 13:27:01 +0000 https://status.commonpaper.com/incident/clypvmlan408298han1jygi6wq5 https://status.commonpaper.com/incident/clypvmlan408298han1jygi6wq5 Issue downloading PDFs Type: Incident Duration: 23 minutes Affected Components: app.commonpaper.com Jul 13, 15:12:26 GMT+0 - Resolved - This incident has been resolved. Jul 13, 14:49:46 GMT+0 - Investigating - We are currently investigating an issue where uploaded PDFs aren't downloading properly. Type: Incident

Duration: 23 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>15:12:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>14:49:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where uploaded PDFs aren't downloading properly. .</p> ]]> Sat, 13 Jul 2024 14:49:46 +0000 https://status.commonpaper.com/incident/clyk8tlk711009465o7gquatnhp https://status.commonpaper.com/incident/clyk8tlk711009465o7gquatnhp Common Paper is down for scheduled maintenance Type: Incident Duration: 1 hour and 4 minutes Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com Jun 23, 05:05:23 GMT+0 - Resolved - Common Paper is back up. Jun 23, 04:01:34 GMT+0 - Monitoring - Common Paper expects to be back up around 1:00AM ET. We're currently down for vendor related maintenance. Type: Incident

Duration: 1 hour and 4 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>05:05:23</var> GMT+0</small><br><strong>Resolved</strong> - Common Paper is back up..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>04:01:34</var> GMT+0</small><br><strong>Monitoring</strong> - Common Paper expects to be back up around 1:00AM ET. We're currently down for vendor related maintenance..</p> ]]> Sun, 23 Jun 2024 04:01:34 +0000 https://status.commonpaper.com/incident/clxr0uz3q221523ojohf0zk87jh https://status.commonpaper.com/incident/clxr0uz3q221523ojohf0zk87jh Common Paper will be down for vendor related maintenance Type: Maintenance Duration: 1 hour Affected Components: app.commonpaper.com, api.commonpaper.com Jun 23, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 23, 04:00:00 GMT+0 - Identified - Common Paper will be unavailable from 12:00am - 1:00am on June 23, 2024 for maintenance. We apologize for the inconvenience. Jun 23, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Common Paper will be unavailable from 12:00am - 1:00am on June 23, 2024 for maintenance. We apologize for the inconvenience..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 23 Jun 2024 04:00:00 +0000 https://status.commonpaper.com/maintenance/clxg7nkjk27612bdof27p7vwbc https://status.commonpaper.com/maintenance/clxg7nkjk27612bdof27p7vwbc Delayed email delivery Type: Incident Duration: 4 hours Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com Jun 17, 19:42:07 GMT+0 - Monitoring - We are monitoring an issue related to emails being delayed by our email service provider. No emails have been lost, but there may be a delay before they are delivered. Jun 17, 23:42:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours

Affected Components: , ,

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>19:42:07</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring an issue related to emails being delayed by our email service provider. No emails have been lost, but there may be a delay before they are delivered..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>23:42:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 17 Jun 2024 19:42:07 +0000 https://status.commonpaper.com/incident/clxjdtf0b77321bcn9570lgqfp https://status.commonpaper.com/incident/clxjdtf0b77321bcn9570lgqfp Issue with signing agreements Type: Incident Duration: 1 hour and 59 minutes Affected Components: commonpaper.com, app.commonpaper.com, api.commonpaper.com May 2, 00:53:56 GMT+0 - Investigating - Our esignature vendor is having a service issue and it may affect signatures in Common Paper. We are investigating and monitoring the issue. May 2, 01:31:07 GMT+0 - Monitoring - Signing should be available again, but we are monitoring to make sure it's all been resolved. May 2, 02:53:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 59 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>00:53:56</var> GMT+0</small><br><strong>Investigating</strong> - Our esignature vendor is having a service issue and it may affect signatures in Common Paper. We are investigating and monitoring the issue..</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>01:31:07</var> GMT+0</small><br><strong>Monitoring</strong> - Signing should be available again, but we are monitoring to make sure it's all been resolved..</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>02:53:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 2 May 2024 00:53:56 +0000 https://status.commonpaper.com/incident/clvoj9d3c42076bgmx095k0cdf https://status.commonpaper.com/incident/clvoj9d3c42076bgmx095k0cdf Common Paper scheduled maintenance Type: Maintenance Duration: 1 hour Affected Components: app.commonpaper.com, api.commonpaper.com Jan 7, 05:00:00 GMT+0 - Identified - Common Paper will be unavailable from 12:00AM - 12:30AM ET on January 7th, 2024 for scheduled maintenance. Jan 7, 06:00:28 GMT+0 - Completed - Maintenance has completed successfully. Jan 7, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 7, 05:33:46 GMT+0 - Identified - Maintenance is in progress for at least another 30 minutes while our esignature vendor completes their maintenance. Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Common Paper will be unavailable from 12:00AM - 12:30AM ET on January 7th, 2024 for scheduled maintenance..</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>06:00:28</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>05:33:46</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is in progress for at least another 30 minutes while our esignature vendor completes their maintenance..</p> ]]> Sun, 7 Jan 2024 05:00:00 +0000 https://status.commonpaper.com/maintenance/clqwp83ck14229b9oaorbuz66a https://status.commonpaper.com/maintenance/clqwp83ck14229b9oaorbuz66a