Common Paper - Notice history

All systems operational

commonpaper.com - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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app.commonpaper.com - Operational

99.92% uptime
Jun 2024 · 100.0%Jul · 99.77%Aug · 100.0%

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Jun 2024
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api.commonpaper.com - Operational

99.97% uptime
Jun 2024 · 100.0%Jul · 99.92%Aug · 100.0%

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Jun 2024
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gerri.commonpaper.com - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Common Paper - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Notice history

View current status

Aug 2024

No notices reported this month

Jul 2024

Vendor outage
ResolvedPartial outage1 hour 56 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    One of our vendors is currently experiencing issues that are causing errors for various actions on our platform. We are currently investigating this incident.

Extended maintenance window
ResolvedMajor outage1 hour 1 minute
  • ResolvedUTC

    All systems are back up and running.

  • MonitoringUTC

    Correction. Our esignature partner is still down for maintenance, so Common Paper is still in maintenance mode. We'll update you as soon as we're back up.

JUL24
Scheduled maintenance 8:00PM July 23, 2024
CompletedMaintenance30 minutes
  • CompletedJuly 24, 2024 at 12:30 AMUTC
    Maintenance has completed successfully
  • In progressJuly 24, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 24, 2024 at 12:00 AMUTC

    We are planning to be down briefly for vendor driven scheduled maintenance at 8:00PM ET. We expect the maintenance period to be brief and will be back up as soon as we can.

Issue with guided workflows on commonpaper.com
ResolvedPartial outage

  • We are currently investigating an issue with our guided agreement workflows on commonpaper.com. Templates and agreements in app.commonpaper.com shouldn't be affected and are working normally.

    UTC
Issue downloading PDFs
ResolvedPartial outage22 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently investigating an issue where uploaded PDFs aren't downloading properly.

Jun 2024

JUN23
Common Paper is down for scheduled maintenance
ResolvedMaintenance1 hour 3 minutes
  • ResolvedUTC

    Common Paper is back up.

  • MonitoringUTC

    Common Paper expects to be back up around 1:00AM ET. We're currently down for vendor related maintenance.

JUN23
Common Paper will be down for vendor related maintenance
CompletedMaintenance1 hour
  • CompletedJune 23, 2024 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressJune 23, 2024 at 4:00 AMUTC
    Maintenance is now in progress
  • PlannedJune 23, 2024 at 4:00 AMUTC

    Common Paper will be unavailable from 12:00am - 1:00am on June 23, 2024 for maintenance. We apologize for the inconvenience.

Delayed email delivery
ResolvedDegraded performance3 hours 59 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are monitoring an issue related to emails being delayed by our email service provider. No emails have been lost, but there may be a delay before they are delivered.

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