Common Paper - Notice history

All systems operational

commonpaper.com - Operational

100.0% uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
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app.commonpaper.com - Operational

99.90% uptime
Mar 2024 · 100.0%Apr · 99.73%May · 99.97%

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Mar 2024
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api.commonpaper.com - Operational

99.96% uptime
Mar 2024 · 100.0%Apr · 99.87%May · 100.0%

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Mar 2024
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gerri.commonpaper.com - Operational

100.0% uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
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May 2024

Common Paper - Operational

100.0% uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Notice history

View current status

May 2024

Issue with signing agreements
ResolvedPartial outage1 hour 59 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Signing should be available again, but we are monitoring to make sure it's all been resolved.

  • InvestigatingUTC

    Our esignature vendor is having a service issue and it may affect signatures in Common Paper. We are investigating and monitoring the issue.

Apr 2024

Login issue
Resolved14 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Our identity management partner is having some issues authenticating users. We are investigating the issue.

Issue with signing service and uploaded agreements
ResolvedPartial outage3 hours 12 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently investigating an issue with our esignature partner and the ability to sign agreements uploaded into Common Paper.

Emails sent via Common Paper are delayed
ResolvedPartial outage3 hours 26 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We are still monitoring the situation and will update here when we are all caught up on queued email notifications.

  • InvestigatingUTC

    Since last night's issue, emails sent via Common Paper for agreement notifications will experience a delay in being sent. We're working through them now.

Investigating an issue
ResolvedMajor outage28 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently investigating an incident and have put the app in maintenance mode. We expect to be back up shortly.

Issue with signing agreements
Resolved

  • Today our 3rd party esignature partner had a temporary issue today that may have prevented some users from signing agreements. We're monitoring and to see if there are any additional issues that need to be resolved, but things should be operating normally now.

    UTC

Mar 2024

No notices reported this month

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