Common Paper - Notice history

All systems operational

commonpaper.com - Operational

100% - uptime
Aug 2025 ยท 99.97%Sep ยท 100.0%Oct ยท 100.0%

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Aug 2025
Sep 2025
Oct 2025

app.commonpaper.com - Operational

100% - uptime
Aug 2025 ยท 99.85%Sep ยท 99.68%Oct ยท 100.0%

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Aug 2025
Sep 2025
Oct 2025

api.commonpaper.com - Operational

100% - uptime
Aug 2025 ยท 99.95%Sep ยท 100.0%Oct ยท 100.0%

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Aug 2025
Sep 2025
Oct 2025

gerri.commonpaper.com - Operational

100% - uptime
Aug 2025 ยท 99.95%Sep ยท 100.0%Oct ยท 99.04%

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Aug 2025
Sep 2025
Oct 2025

Common Paper - Operational

100% - uptime
Aug 2025 ยท 100.0%Sep ยท 100.0%Oct ยท 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Issues with Gerri
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our AI vendor is having service issues, which may cause degraded performance and/or failures when reviewing contracts with Gerri.

Service issues related to widespread AWS outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    AWS is having service issues which may result in some degraded service from Common Paper today. We're actively monitoring the situation and will report when everything is resolved.

Sep 2025

Continued issues with file uploading.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The service is running again but we're still actively monitoring it.

  • Investigating
    Investigating

    Yesterday the vendor we use for processing and scanning uploaded files had a service issue and they seem to have returned today. We're in contact with their support team and will update when we have more information.

Issues with uploaded files.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our vendor is having additional issues processing files and we're still waiting on a permanent fix.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    A vendor we use for processing/scanning file uploads is having a partial outage.

Aug 2025

Issue with esignature
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue related to esignature periodically failures.

Mail delivery issue and signing issue
  • Resolved
    Resolved

    We tracked the issue down to a problem with our job queue and resolved the core issue. Our email provider may still be having some issues delivering emails to Outlook based accounts.

  • Update
    Update

    Also getting reports about our signing flow not completing. We are working on the issue.

  • Identified
    Identified

    Our email provider is having issues delivering emails to some addresses. We're working with them to resolve the issue.

API errors
  • Resolved
    Resolved

    This incident has been resolved. We rolled back an update that caused some API queries to fail.

  • Investigating
    Investigating

    We are currently seeing elevated errors in our API and are investigating the issue.

Aug 2025 to Oct 2025

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