Common Paper - Notice history

All systems operational

commonpaper.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

app.commonpaper.com - Operational

100% - uptime
May 2024 · 99.97%Jun · 100.0%Jul · 99.77%

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May 2024
Jun 2024
Jul 2024

api.commonpaper.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.92%

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May 2024
Jun 2024
Jul 2024

gerri.commonpaper.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Notice history

Jul 2024

Vendor outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    One of our vendors is currently experiencing issues that are causing errors for various actions on our platform. We are currently investigating this incident.

Extended maintenance window
  • Resolved
    Resolved

    All systems are back up and running.

  • Monitoring
    Monitoring

    Correction. Our esignature partner is still down for maintenance, so Common Paper is still in maintenance mode. We'll update you as soon as we're back up.

Scheduled maintenance 8:00PM July 23, 2024
  • Completed
    July 24, 2024 at 12:30 AM
    Completed
    July 24, 2024 at 12:30 AM
    Maintenance has completed successfully
  • In progress
    July 24, 2024 at 12:00 AM
    In progress
    July 24, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    July 24, 2024 at 12:00 AM
    Planned
    July 24, 2024 at 12:00 AM

    We are planning to be down briefly for vendor driven scheduled maintenance at 8:00PM ET. We expect the maintenance period to be brief and will be back up as soon as we can.

Issue with guided workflows on commonpaper.com
  • Resolved
    Resolved

    We are currently investigating an issue with our guided agreement workflows on commonpaper.com. Templates and agreements in app.commonpaper.com shouldn't be affected and are working normally.

Issue downloading PDFs
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue where uploaded PDFs aren't downloading properly.

Jun 2024

Common Paper is down for scheduled maintenance
  • Resolved
    Resolved

    Common Paper is back up.

  • Monitoring
    Monitoring

    Common Paper expects to be back up around 1:00AM ET. We're currently down for vendor related maintenance.

Common Paper will be down for vendor related maintenance
  • Completed
    June 23, 2024 at 5:00 AM
    Completed
    June 23, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    June 23, 2024 at 4:00 AM
    In progress
    June 23, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    June 23, 2024 at 4:00 AM
    Planned
    June 23, 2024 at 4:00 AM

    Common Paper will be unavailable from 12:00am - 1:00am on June 23, 2024 for maintenance. We apologize for the inconvenience.

Delayed email delivery
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are monitoring an issue related to emails being delayed by our email service provider. No emails have been lost, but there may be a delay before they are delivered.

May 2024

Issue with signing agreements
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Signing should be available again, but we are monitoring to make sure it's all been resolved.

  • Investigating
    Investigating

    Our esignature vendor is having a service issue and it may affect signatures in Common Paper. We are investigating and monitoring the issue.

May 2024 to Jul 2024

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