Common Paper - Notice history

All systems operational

commonpaper.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

app.commonpaper.com - Operational

100% - uptime
May 2024 · 99.97%Jun · 100.0%Jul · 99.77%

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May 2024
Jun 2024
Jul 2024

api.commonpaper.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.92%

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May 2024
Jun 2024
Jul 2024

gerri.commonpaper.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Common Paper - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Notice history

Jul 2024

Vendor outage
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    One of our vendors is currently experiencing issues that are causing errors for various actions on our platform. We are currently investigating this incident.

Extended maintenance window
  • Resolved
    UTC
    Resolved

    All systems are back up and running.

  • Monitoring
    UTC
    Monitoring

    Correction. Our esignature partner is still down for maintenance, so Common Paper is still in maintenance mode. We'll update you as soon as we're back up.

Scheduled maintenance 8:00PM July 23, 2024
  • Completed
    July 24, 2024 at 12:30 AMUTC
    Completed
    July 24, 2024 at 12:30 AMUTC
    Maintenance has completed successfully
  • In progress
    July 24, 2024 at 12:00 AMUTC
    In progress
    July 24, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 24, 2024 at 12:00 AMUTC
    Planned
    July 24, 2024 at 12:00 AMUTC

    We are planning to be down briefly for vendor driven scheduled maintenance at 8:00PM ET. We expect the maintenance period to be brief and will be back up as soon as we can.

Issue with guided workflows on commonpaper.com
  • Resolved
    UTC
    Resolved

    We are currently investigating an issue with our guided agreement workflows on commonpaper.com. Templates and agreements in app.commonpaper.com shouldn't be affected and are working normally.

Issue downloading PDFs
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where uploaded PDFs aren't downloading properly.

Jun 2024

Common Paper is down for scheduled maintenance
  • Resolved
    UTC
    Resolved

    Common Paper is back up.

  • Monitoring
    UTC
    Monitoring

    Common Paper expects to be back up around 1:00AM ET. We're currently down for vendor related maintenance.

Common Paper will be down for vendor related maintenance
  • Completed
    June 23, 2024 at 5:00 AMUTC
    Completed
    June 23, 2024 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    June 23, 2024 at 4:00 AMUTC
    In progress
    June 23, 2024 at 4:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 23, 2024 at 4:00 AMUTC
    Planned
    June 23, 2024 at 4:00 AMUTC

    Common Paper will be unavailable from 12:00am - 1:00am on June 23, 2024 for maintenance. We apologize for the inconvenience.

Delayed email delivery
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are monitoring an issue related to emails being delayed by our email service provider. No emails have been lost, but there may be a delay before they are delivered.

May 2024

Issue with signing agreements
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Signing should be available again, but we are monitoring to make sure it's all been resolved.

  • Investigating
    UTC
    Investigating

    Our esignature vendor is having a service issue and it may affect signatures in Common Paper. We are investigating and monitoring the issue.

May 2024 to Jul 2024

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